Contact Us
Contact Us - AERTHIN
We value your inquiries, feedback, and support. For any questions regarding our products, orders, shipping, after-sales service, policy consultation, or business cooperation, please feel free to contact us via the official channels below. Our customer support team will respond to your message as soon as possible within working days.
Official Company Information
Company Full Name: AERTHIN
Physical Office Address: Room 10, 35/F, Cheung Kong Center, 2 Queen’s Road Central, Central, Hong Kong
Official Contact Email: admin@aerthin.com
Official Overseas Phone Number: +852 2522 8136
Working Hours & Response Time
Our customer service operates on standard business days (Monday to Friday), excluding Hong Kong public holidays, weekend holidays, and international statutory holidays. We will review and reply to all customer emails and inquiry messages within 1–3 business days to resolve your questions and issues efficiently.
Inquiry Guidelines
To help us assist you faster and more accurately, please clearly state your order number, relevant problem description, and supporting pictures (if applicable) when you send an email consultation. For order disputes, after-sales returns and refunds, policy questions, and business cooperation negotiations, please use the official email for formal communication to ensure valid and official record retention.