Privacy policy

Privacy Policy - AERTHIN
This Privacy Policy explains how AERTHIN collects, uses, stores, protects, shares, and manages your personal information when you visit and purchase products on our official website. This policy complies with global data protection regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). By accessing and using our website services, you explicitly consent to the data practices described in this policy.
Company Legal Information
Brand: AERTHIN
Registered Business Address: Room 10, 35/F, Cheung Kong Center, 2 Queen’s Road Central, Central, Hong Kong
Contact Phone: +852 2522 8136
Official Contact Email: admin@aerthin.com
Effective & Last Updated Date: May 12, 2026
1. Data Collection and Usage Purposes
We only collect necessary and legitimate personal data submitted voluntarily by users or automatically generated during website access. All collected data is used for clear, specified, and business-related purposes only, and will never be used for unauthorized or unknown commercial purposes.
1.1 Types of Collected Data
- Identity Information: Name, nickname, and account registration details.
- Contact Information: Email address, phone number, and valid contact details.
- Shipping Information: Delivery address, postal code, recipient information for order fulfillment.
- Payment Information: Billing details and transaction records (full card data is not stored by us).
- Technical Data: IP address, browser type, device information, website browsing records, access time, and clicked pages.
1.2 Usage Purposes
- Process, verify, confirm, and fulfill your online orders, including product shipment, logistics arrangement, and after-sales support.
- Verify user identity, maintain normal website operation, and ensure account security.
- Provide customer service, respond to user inquiries, after-sales requests, and policy consultations.
- Optimize website functions, product display, and user experience based on browsing data.
- Send order updates, shipment notifications, after-sales reminders, and legitimate service alerts (users may unsubscribe at any time).
- Comply with legal obligations, regulatory requirements, and dispute resolution procedures.
2. User Information Storage & Protection
2.1 Data Storage Rules
AERTHIN stores user personal data only for the period necessary to complete the business purposes for which the data is collected. Order transaction data will be retained for legal compliance and financial record-keeping purposes for a minimum of 5 years. For inactive user data that is no longer required for service delivery or legal obligations, we will securely delete or anonymize the data on a regular basis.
All user data is stored in secure, encrypted international cloud servers with strict access authority management. We do not store sensitive full payment card information on our local servers.
2.2 Data Protection Measures
We implement comprehensive technical and managerial security measures to protect your personal information, including end-to-end data encryption, secure network transmission, server firewall protection, regular system security inspections, and internal data access permission control.
Only authorized staff with business needs are permitted to access user data, and all data access and operation records are logged and supervised. We strictly prohibit internal unauthorized disclosure, copying, or leakage of user information. Although we adopt industry-leading protection measures, no network data transmission system can guarantee 100% security against all potential risks.
3. Cookie Usage Policy
Our website uses Cookies and similar tracking technologies to enhance user browsing experience and optimize website service quality.
3.1 What are Cookies
Cookies are small text files stored on your local device browser when you visit our website, which help identify your device, record browsing preferences, and retain access status.
3.2 Cookie Usage Scope
- Maintain user login status and avoid repeated identity verification.
- Record browsing preferences, product browsing history, and shopping cart content.
- Analyze website traffic data and optimize website operation and user experience.
- Support secure payment environment verification and risk identification.
3.3 User Control Rights
You may disable or clear Cookies at any time through your browser settings. Disabling Cookies will not affect basic website browsing functions but may cause abnormal display of partial functions, failure to retain shopping cart data, or repeated login operations.
4. Third-Party Data Sharing (Including Stripe)
AERTHIN will never sell, rent, or trade your personal information to unauthorized third parties for commercial marketing purposes without your explicit consent. We only share necessary user data with compliant third-party service providers required for normal business operation, and all third parties are bound by strict data protection confidentiality agreements.
4.1 Stripe Payment Service
Our website uses Stripe as the official third-party payment processor. To complete online payment transactions, we will share your necessary billing information, order amount, payment time, and basic order details with Stripe. All payment data processing is subject to Stripe’s official Privacy Policy and global financial data protection regulations. We do not obtain or store your complete credit card or debit card information.
4.2 Other Authorized Third Parties
- International logistics and delivery service providers (only necessary shipping information for order delivery).
- Cloud server and website operation service providers (data storage and technical support).
- Legal and regulatory authorities (data disclosure required by law, court order, or government supervision).
All third-party partners are required to protect user data in accordance with international privacy laws and are prohibited from using shared data for any unauthorized purposes.
5. User Legal Rights (Access & Deletion)
In accordance with GDPR, CCPA and other global data protection laws, you have the following independent rights to your personal data:
5.1 Right of Access
You have the right to request a copy of your personal data stored by us, including order records, contact information, and service usage data. You may submit an access request via our official email.
5.2 Right of Deletion (Right to be Forgotten)
You may apply to delete your personal information, account data, and historical order data stored on our platform. We will complete data deletion within the legal processing cycle, except for data that must be retained for legal compliance, financial auditing, and dispute resolution purposes.
5.3 How to Exercise Your Rights
To exercise data access, deletion, correction, or inquiry rights, please send a formal request email to admin@aerthin.com with your order number and registered information for identity verification. We will review and respond to your request within 1–5 business days.
6. Policy Update & Effective Rules
This Privacy Policy takes effect on May 12, 2026 and applies to all users accessing our website and using our services.
AERTHIN reserves the right to revise and update this policy according to business adjustments, industry norms, and legal requirement updates. The revised privacy policy will be published on the official website homepage and take effect immediately upon publication. Your continued use of the website after policy updates constitutes acceptance of the latest terms.
If any clause of this policy is deemed invalid due to legal adjustments, the validity of the remaining clauses shall remain unaffected.
7. Contact Information for Privacy Inquiries
For any privacy consultation, data right application, information leakage suspicion, or policy-related disputes, please contact our official team:
Company: AERTHIN
Address: Room 10, 35/F, Cheung Kong Center, 2 Queen’s Road Central, Central, Hong Kong
Phone: +852 2522 8136
Email: admin@aerthin.com